Warranty

 

Each Micromate unit sold on this site is packaged with a warranty. Nishitani (Asia) Limited, HK, a manufacturer of Micromate provides this warranty through the authorized distributor, MHM Marketing Co.,Ltd. The warranty period is effective for 1 year from date of purchase. All implied warranties are limited in duration to the twelve (12) months warranty period. Any such implied warranties including merchantability, fitness for a particular purpose, or otherwise, are disclaimed in their entirety after the expiration of the appropriate warranty period. MHM Marketing Co., Ltd’s obligation under the warranty is strictly and exclusively limited to the repair or replacement of defective parts and the return of the product to the customer. Nishitani (Asia) Limited, HK & MHM Marketing Co., Ltd. do not assume or authorize anyone to assume for them any other obligation. Nishitani (Asia) Limited, HK & MHM Marketing Co., Ltd. assumes no responsibility for incidental, consequential or other damages including, but not limited to expense of returning the product to MHM Marketing Co. Ltd. or Nishitani (Asia) Limited, HK, loss of use of product and loss of time or inconvenience. Any part of the product supplied by MHM Marketing Co. Ltd. and found in the reasonable judgment of MHM Marketing Co. Ltd. to be defective in material or workmanship will be repaired or replaced by Nishitani (Asia) Limited, HK without charge for parts or labour. This warranty does not cover any product that has been subject to misuse, negligence or accident; or that has been operated in any way contrary to or not following the operating instructions as specified in the User Manual or any statements and documents of similar effect; or where damage is caused by improper maintenance; or has been altered or modified or used in combination with other unauthorized items; or where repairs is necessary due to normal wear and tear; or where damage or repair is necessary due to the use of parts or accessories which are either incompatible with the MHM Marketing Co. Ltd. product or adversely affect its operation, performance or durability. Nishitani (Asia) Limited, HK reserves the right to change or improve the design of any product without assuming any obligation to modify any product previously manufactured. Nishitani (Asia) Limited, HK reserve the right to replace products became defective within the warranty period.
Before returning your item(s) for repair, contact Customer Service Center at www.mhm.com.hk. We ask that returned item(s) must be in their original factory condition with original packaging, materials, parts, accessories, manuals, etc. A receipt must accompany all returns.

 

Return Policies

 

What is the return policy?

 

Customer satisfaction is our top priority. We want to be sure that every purchase you make is the right one for you. If you're not completely satisfied with your purchase for any reason, we'll be happy to provide 100% money back guarantee.

 

How do I return an item?

 

Before returning your item(s), please email to our Customer Service Center.   You must have your proof of purchase. We ask that returned item(s) must be in their original factory condition with original packaging, materials, parts, accessories, manuals, etc. A proof of purchase must accompany all returns. You are responsible for all shipping charges, export taxes, custom and excise duties associated with the shipping of returned item(s) to our customer service center. Please note that if free shipping was originally offered, a US$15 (fifteen U.S. dollars) will be deducted and only the net sum will be refunded.

 

When is an item refunded?

 

We will process your return promptly. Refunds will only be credited to the original purchasing credit card account number or PayPal account (if originally paid via PayPal account).

 

Security & Privacy

 

 

Cookie

 

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Shopping Procedures

 

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If you have placed orders, you can determine its status, plus check on the order dates, order numbers for items you have purchased in the past.

 

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